Super Agents
AI employees that hold context, use the right tools, and hand off to a human at the right moment.
The work
What this actually involves
An agent that cannot reach your data is a chatbot. The useful part is the tool layer underneath: what the agent is allowed to read, what it is allowed to write, and the point at which it stops and fetches a person.
I build that layer, then the agent on top of it, then the escalation path that stops it doing damage when it is wrong.
Included
What you get
Tool design
What the agent can call, with arguments constrained so it cannot invent a record or overwrite one.
Context and memory
The agent knows the contact, the pipeline stage and the history without being told again each turn.
Handoff rules
A defined moment where a human takes over, and a queue for them to take it over in.
Guardrails
Nothing goes live on its own. Confirmations, logging and an undo path for anything that writes.
Hire me when
Signals this is the right piece of work
You want an AI employee that carries real work rather than answering FAQs
The agent needs to read and write CRM records, not just talk
You need a defined handoff so a human picks up before the customer notices
Responses need to be grounded in your own content, not a general model's guesses
You are adding Voice AI and need the agent layer behind it to hold together
You want the whole thing auditable: what it did, when, and on whose behalf
Talk it through before anything is quoted
Start here
Start with the audit
A written architecture record and a staged plan, useful whether or not I build the rest.