Voice AI
Deployed against your real call flow, with recordings, transcripts and escalation paths.
The work
What this actually involves
Voice AI is judged on the calls it gets wrong, not the ones it gets right. So the build starts from the call flow you already have and the moments where a person must take over.
Everything is recorded, transcribed and written back to the CRM, so the conversation is part of the contact record rather than a separate system nobody opens.
Included
What you get
Call flow first
Mapped from how calls actually go, including the awkward ones.
Escalation
A defined handoff to a human, with the context they need already on screen.
Recordings and transcripts
Written back to the contact, searchable, and usable as training material.
Measured
Answer rate, containment and booking rate, so the decision to keep it is evidence-based.
Hire me when
Signals this is the right piece of work
Calls go unanswered outside office hours and the leads go cold
You want qualification handled before a person picks up
The front desk cannot keep up with inbound volume at peak
You need transcripts and recordings in the CRM, not in a separate portal
A previous Voice AI attempt failed and you need to know why
You want a measured trial before committing the whole call flow to it
Talk it through before anything is quoted
Start here
Start with the audit
A written architecture record and a staged plan, useful whether or not I build the rest.