Lifecycle automation & workflows
Enquiry through to repeat business in six stages, with the undecided worked on their own track.
The work
What this actually involves
The system covers the whole journey: capture and score the enquiry, warm them before the appointment, handle the appointment itself, chase the undecided, turn customers into advocates, and work the existing base.
Every message is a template with the location's own details slotted in, which is why a repeatable build still sounds like the specific business running it.
Included
What you get
Capture and score
A new lead is ranked by how ready they are and worked until they book.
Attend and convert
Sequences that close the gap between booking and turning up, ready to buy.
Recover the undecided
The biggest pot of recoverable money in most businesses, worked on its own track.
Advocate and reactivate
Reviews and referrals pushed back to the top; the base worked rather than written off.
Hire me when
Signals this is the right piece of work
Leads arrive and nothing happens until someone remembers
No-shows are absorbing appointment capacity
“I’ll think about it” is where most of your pipeline dies
Reviews and referrals are collected by hand, when they are collected at all
The existing customer base goes quiet after one purchase
The same journey needs deploying across many locations without retyping it
Talk it through before anything is quoted
Start here
Start with the audit
A written architecture record and a staged plan, useful whether or not I build the rest.